Now, if your Mac can’t download the update, here are a few things you should try: 1. Check the server of Apple. Often, when Apple releases a new update, many people will want to download it, which causes issues with Apple’s servers. So, the first thing you have to do if you ever want to try downloading the update is to check the System. The power of Mac. Taken further. Dedicated apps for music, TV, and podcasts. Smart new features like Sidecar, powerful technologies for developers, and your favorite iPad apps, now on Mac. Restart the System Software Download If your system software download stops, please delete the update and start again: Select Notifications from the PS4 system function area, highlight the update file and press the OPTIONS button Delete. Next, select Settings System Software Update. Oct 18, 2019 If any updates are available, click the Update Now button to install them. Or click ”More info” to see details about each update and select specific updates to install. When Software Update says that your Mac is up to date, the installed version of macOS and all of its apps are also up to date. Dec 26, 2018 Mac users have recently begun to run into an issue that prevents them from using MacOS effectively: When they try to turn their Macs on, they get a message that says, “A critical software update.
When you upgrade to macOS Catalina, you get more of everything you love about Mac. Experience dedicated apps for music, TV, and podcasts. Smart new features in the apps you use every day. And Sidecar, which lets you use iPad as a second Mac display. Best of all, upgrading is free and easy.
Chances are, your Mac can run macOS Catalina.
Mac computers with Metal-capable graphics processors (GPUs) can upgrade to macOS Catalina.
Make sure you’re ready to upgrade.
Before you upgrade, we recommend that you back up your Mac. Then, if your Mac is running OS X Mavericks 10.9 or later, you can upgrade directly to macOS Catalina.
Upgrading is free. And easier than you think.
Upgrading from macOS Mojave?
Go to Software Update in System Preferences to find the macOS Catalina upgrade. Click Upgrade Now and follow the onscreen instructions to begin your upgrade. If you don’t have broadband access, you can upgrade your Mac at any Apple Store.
Upgrading from an older version of macOS?
If you’re running High Sierra (10.13), Sierra (10.12), or El Capitan (10.11), upgrade to macOS Catalina from the App Store. If you’re running Lion (10.7) or Mountain Lion (10.8), you will need to upgrade to El Capitan (10.11) first. If you don’t have broadband access, you can upgrade your Mac at any Apple Store.
- OS X 10.9 or later
- 4GB of memory
- 12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
- Some features require an Apple ID; terms apply.
- Some features require a compatible internet service provider; fees may apply.
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:
- MacBook (Early 2015 or newer)
- MacBook Air (Mid 2012 or newer)
- MacBook Pro (Mid 2012 or newer)
- Mac mini (Late 2012 or newer)
- iMac (Late 2012 or newer)
- iMac Pro (2017)
- Mac Pro (Late 2013 or newer)
Siri
Requires a broadband internet connection and microphone (built-in or external).
Hey Siri
Supported by the following Mac models:
- MacBook Pro (2018 or newer)
- MacBook Air (2018 or newer)
- iMac Pro
Dictation, Voice Control, and Voice Memos
Requires a microphone (built-in or external).
Spotlight Suggestions
Requires a broadband internet connection.
Gestures
Requires a Multi-Touch trackpad, Force Touch trackpad, Magic Trackpad, or Magic Mouse.
Force Touch gestures require a Force Touch trackpad.
VoiceOver gestures require a Multi-Touch trackpad, Force Touch trackpad, or Magic Trackpad.
Photo Booth
Requires a FaceTime or iSight camera (built-in or external), or USB video class (UVC) camera.
FaceTime
Audio calls require a microphone (built-in or external) and broadband internet connection.
Video calls require a built-in FaceTime camera, an iSight camera (built-in or external), or a USB video class (UVC) camera; and broadband internet connection.
Apple TV
High Dynamic Range (HDR) video playback is supported by the following Mac models:
- MacBook Pro (2018 or newer)
- iMac Pro (2017)
- Mac Pro (2019) with Pro Display XDR
Dolby Atmos soundtrack playback is supported by the following Mac models:
- MacBook Air (2018 or newer)
- MacBook Pro (2018 or newer)
Sidecar
Mac Software Update 10.9
Supported by the following Mac models:
- MacBook (2016 or newer)
- MacBook Air (2018 or newer)
- MacBook Pro (2016 or newer)
- Mac mini (2018 or newer)
- iMac (late 2015 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (2019)
Supported by all iPad models with Apple Pencil support:
- 12.9-inch iPad Pro
- 11-inch iPad Pro
- 10.5-inch iPad Pro
- 9.7-inch iPad Pro
- iPad (6th generation or later)
- iPad mini (5th generation)
- iPad Air (3rd generation)
Continuity Camera
Requires an iPhone or iPad with a Lightning connector and iOS 12 or later.
Continuity Sketch and Continuity Markup
Requires an iPhone with iOS 13 or an iPad with iPadOS.
Handoff
Requires an iPhone or iPad with a Lightning connector and iOS 8 or later.
Instant Hotspot
Requires an iPhone or iPad with cellular connectivity, a Lightning connector, and iOS 8.1 or later. Requires Personal Hotspot service through your carrier.
Universal Clipboard
Requires an iPhone or iPad with a Lightning connector and iOS 10 or later.
Auto Unlock
Supported by Mac models introduced in mid 2013 or later.
Requires an Apple Watch with watchOS 3 or later or an iPhone 5 or later.
Approve with Apple Watch
Supported by Mac models introduced in mid 2013 or later.
Requires an Apple Watch with watchOS 6 or later or an iPhone 6s or later with iOS 13.
Apple Pay on the Web
Requires MacBook Pro with Touch Bar, an iPhone 6 or later with iOS 10 or later, or an Apple Watch with watchOS 3 or later.
Phone Calling
New Mac Software Update Problems Installation Free
Requires an iPhone with iOS 8 or later and an activated carrier plan.
SMS
Requires an iPhone with iOS 8.1 or later and an activated carrier plan.
Home
Requires an iPhone with iOS 12 or later and a configured Home app.
AirDrop
AirDrop to iOS and iPadOS devices requires an iPhone or iPad with a Lightning connector and iOS 7 or later.
AirPlay
AirPlay Mirroring requires an Apple TV (2nd generation or later).
AirPlay for web video requires an Apple TV (2nd generation or later).
Peer-to-peer AirPlay requires a Mac (2012 or later) and an Apple TV (3rd generation rev A, model A1469 or later) with Apple TV software 7.0 or later.
Time Machine
Requires an external storage device (sold separately).
Power Nap
Supported by the following Mac models:
- MacBook (Early 2015 or newer)
- MacBook Air (Mid 2012 or newer)
- MacBook Pro with Retina display (Mid 2012 or newer)
- Mac mini (Late 2012 or newer)
- iMac (Late 2012 or newer)
- iMac Pro (2017)
- Mac Pro (Late 2013 or newer)
Boot Camp
Allows Boot Camp installations of Windows 10 on supported Mac models.
Exchange Support
Requires Microsoft Office 365, Exchange 2016, Exchange 2013, or Exchange Server 2010. Installing the latest Service Packs is recommended.
Windows Migration
Supports OS X 10.7 or later and Windows 7 or later.
App Store
Available only to persons age 13 or older in the U.S. and many other countries and regions.
- Apple Books
- Apple News
- App Store
- Automator
- Calculator
- Calendar
- Chess
- Contacts
- Dictionary
- DVD Player
- FaceTime
- Find My
- Font Book
- Home
- Image Capture
- Launchpad
- Maps
- Messages
- Mission Control
- Music
- Notes
- Photo Booth
- Photos
- Podcasts
- Preview
- QuickTime Player
- Reminders
- Safari
- Siri
- Stickies
- Stocks
- System Preferences
- TextEdit
- Time Machine
- TV
- Voice Memos
- Activity Monitor
- AirPort Utility
- Audio MIDI Setup
- Bluetooth File Exchange
- Boot Camp Assistant
- ColorSync Utility
- Console
- Digital Color Meter
- Disk Utility
- Grapher
- Keychain Access
- Migration Assistant
- Screenshot
- Screen Time
- Script Editor
- Sidecar
- System Information
- Terminal
- VoiceOver Utility
- Arabic
- Catalan
- Croatian
- Simplified Chinese
- Traditional Chinese
- Traditional Chinese (Hong Kong)
- Czech
- Danish
- Dutch
- English (Australia)
- English (UK)
- English (U.S.)
- Finnish
- French
- French (Canada)
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Polish
- Brazilian Portuguese
- Portuguese
- Romanian
- Russian
- Slovak
- Spanish
- Spanish (Latin America)
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
Installing a new version of the macOS is not as difficult as you might think. More often than not, your Mac will tell you if there is an available update via popup notifications. In some cases, the update will be downloaded directly on your Mac. It’ll just wait for you to initiate the installation process. Though it rarely happens, there are times when the entire macOS update installation process gets stuck or frozen. If you get caught in such situation, fear not because we made this guide to help you get through, but before we proceed with the steps you have to take, allow us to enumerate the possible reasons why your macOS update installation is stuck.
Why macOS Installation is Stuck
There are many possible reasons why the macOS update installation is interrupted. One is that the power may have been cut off in the middle of the update. Another reason is that there might be no sufficient space on your Mac or there are other hardware issues with your Mac that need to be checked and fixed before updating. Hence, it is always a great idea to run a system check before performing an OS update on your Mac.
Why the macOS Update Can’t Be Downloaded
Now, if your Mac can’t download the update, here are a few things you should try:
1. Check the server of Apple.
Often, when Apple releases a new update, many people will want to download it, which causes issues with Apple’s servers. So, the first thing you have to do if you ever want to try downloading the update is to check the System Status page of Apple to know if there are any known issues with the macOS software update.
2. Connect to the Internet via a wired connection.
Sometimes, downloading becomes faster if you connect to the Internet via wired connection than a WiFi.
3. Try to cancel the macOS update download.
There are times when the solution to a stuck macOS update can be found on the Mac App Store. First, you have to find the software update you are downloading. Next, press the Option or the ALT key. At this point, you should see an option that allows you to cancel your download. If you cancel the macOS update download, you can start over again. By attempting to restart the download, hopefully, no problems will be encountered.
4. Download the update from Apple’s support website.
If you are having problems downloading the macOS update from the Mac App Store, you may go to Apple’s website instead. Go here if you want to stay in the loop for any software update for your Mac.
How to Know if the macOS Update Installation Has Stalled
In most cases, if there is a problem with the installation process, your screen will display an Apple logo with a status bar indicating the progress of the software. And then, there is this little graphics that people call the “spinning beach ball.” Often times, you may also see a grey, white, or black screen. For some Macs, the screen becomes so dark that one might not be able to tell if it is switched on or not. Before you force reboot your Mac due to a frozen macOS update installation, be sure the installation is no longer running in the background. Otherwise, you might lose all your valuable data. Better yet, check out the handy tips we have for you below:
1. Check if your Mac is really stuck or frozen.
Best personal database software for mac. For you to be able to conclude if your Mac is stuck or frozen during the installation process, you have to check a few things. There are times when the update takes very, very long that you might be forced to believe that the macOS update installation is stuck. If you give it a few more hours, it might end up completing the update. To avoid being caught in situations like this, it is better to perform the upgrade at night, so you can just leave your Mac overnight to get the task completed.
Believe it or not, updates may often take 16 hours or more to complete. This is especially true if Apple has just released the latest version of their Mac OS. Take note that the progress bar will only give you a rough estimate on how long the installation will take. Usually, it will initially show that the process will only be a two-hour wait. Eventually, it will add 30 minutes, another hour, before it finally jumps down to 15 minutes. Just be patient and give your Mac enough time since it is doing its best to try and install the update as quickly as possible.
2. Check the Log to know if your Mac is still installing the update.
To check the Log, just press Command + L. You should then see all critical information and details regarding the amount of time needed for the installation. It may also give you an idea about the files that are being installed and the remaining time left.
3. Be patient and wait.
If you think that the installation is not stuck, have patience and wait for the process to be completed.
How to Fix a Frozen macOS Update
Now, if you are sure that your Mac is not responding to the macOS update installation, then we recommend you follow the steps below:
1. Shut down your Mac. Wait a couple more seconds before restarting it.
First, press and hold the power button to switch off your Mac. Give it time to cool down before restarting it again.
New Mac Software Update Problems Installation Software
2. Check the Mac App Store and inspect Updates.
If you were installing an app when the update installation got stuck, go to the Mac App Store and hit Updates. Here, you will see the updates or installation processes that have been paused or stopped.
3. Check if files are being installed by showing the Log screen.
Once the progress bar appears, press the Command + L keys to ensure the files required for the installation of the update are there. If the Log screen tells you that nothing is happening, proceed to the next step.
4. Install the Combo updater.
We mentioned that the Mac App Store is not the only place to find a macOS update. Apple also hosts a macOS update on their website. So, you can try to download from there. We highly recommend getting your OS update from Apple’s website if you are having problems with the installation. Why? That is because the version available on Mac App Store often contains only the files required to update your Mac.
Software Update Mac Os X
If you get the OS update from Apple’s website, you can download the Combo updater, which already includes all the files needed to update your Mac and its OS. The version you can download from Apple’s website can replace all your system files, ensuring a successful update.
5. Perform the installation in Safe Mode.
Running your Mac in Safe Mode while performing the OS update sometimes helps prevent problems with the installation. To start your Mac in Safe Mode, press the power button while you hold down the shift key. Next, go to the Mac App Store and start updating your apps. Finally, reboot your computer.
6. Clear valuable storage space.
If the installation doesn’t push through because there is no sufficient storage space available, then you might need to delete unwanted files and trash on your Mac. You can use tools like Tweakbit MacRepair for this.
7. Reset your NVRAM.
New Mac Software Update Problems Installation Windows 7
If running your Mac in Safe Mode does not solve the problem, try restarting your Mac and holding down the following keys: Command, Option, P, and R. Doing this will reset your NVRAM. After that, wait for your Mac to restart. Check if it resumes with the update installation.
8. Run your Mac in Recovery Mode and attempt to reinstall macOS.
Mac Software Update Not Working
Your final resort is to restart your Mac in Recovery Mode. To do that, hold down the Command + R keys during startup. You will then be presented with some options. You may recover your Mac from your most recent Time Machine backup. You may also perform a quick disk repair. However, we suggest you select the Install New OS option.
Choosing the Install New OS option will overwrite any problematic files with the correct ones. Unfortunately, this won’t include the most recent version of the OS. So, you might need to check and apply any latest software updates manually.
9. Install the newest macOS update from an external drive.
If you still experience problems with installing the macOS update, try installing the upgrade from an external drive.
10. Make it a habit of running Disk Utility after the update.
Just because the update installation is completed does not mean you have nothing left to do. We recommend that you run Disk Utility to ensure there are no other issues that can cause problems in the future.
Conclusion
We hope that this guide helped you fix your problems with a stuck macOS update. The key here is just to have patience. Give your Mac enough time to complete the installation. If all else fails, then you might have to find some quick fixes and solutions, which we believe we have also given above.